Pilot Flying J Reaches Agreement with Federal Government

Pilot Flying J Reaches Agreement with Federal Government

Read more about the agreement reached between Pilot Flying J and the federal government. 

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We want to keep you informed

We are committed to doing the right thing and continue to focus our resources and efforts to address the issues arising from the federal investigation.

Plan & Progress Report Updates

January 15, 2014

Pilot Flying J wants to provide its customers and team members with an update on its plan and progress regarding the federal investigation and class action settlement.

  • As of December 31, 2013, Pilot Flying J had paid back the vast majority, approximately 95%, of its affected customers, any potential discrepancy found by our internal auditors plus six percent interest. 
  • Our internal auditors continue to work hard to evaluate and re-evaluate our customer accounts. Pilot Flying J is committed to providing its customers with access to their audit results, to answer their questions and help ensure our customers feel comfortable with Pilot Flying J’s audit and repayment. We anticipate this process will continue for several more months.
  • Our customers now have the option to have a third-party independent auditor review their records, at no cost to the customer.
  • Pilot Flying J continues to work with its external Compliance Advisory Committee. The committee has met with many of our managers and employees, and continues to review our company policies, procedures and processes. We hope to have recommendations from the Compliance Advisory by the end of the first quarter with full implementations by the middle of 2014.
  • Pilot Flying J continues to cooperate with the Independent Special Investigator.

Pilot Flying J wants to thank its customers for their continued support and loyalty. 

Newest Developments

View the press releases, articles and videos of the most current news from Pilot Flying J headquarters, official spokespersons and CEO Jimmy Haslam. Learn more...


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Our Promise

  • Making Life Better for Professional Drivers
  • We are committed to making things right.
  • We are currently auditing all of our customer accounts and paying customers for any potential discrepancies with interest.
  • We are working hard to ensure the correct systems and controls are put in place.
  • We are continuing to strengthen our sales team.

Previous Updates

Find the latest press releases, scheduled press conferences, videos, images and frequently asked questions about the Pilot Flying J investigation.

Our customers are the most valuable part of Pilot Flying J. We are committed to making sure our focus remains on you.

Our team members are the heart of our operations. View our plan and progress and email your questions.